Vroom, Inc.

Vroom, Inc. is a leading e-commerce used car retailer in the United States. Founded in 2012 and based in New York, Vroom offers a comprehensive online shopping experience, from browsing used cars to financing and delivery. They operate an end-to-end ecommerce platform, allowing customers to buy and sell used cars, arrange financing, register vehicles, and even schedule deliveries. The company was formerly known as Auto America, Inc. and changed its name to Vroom, Inc. in July 2015.

Since 2012, Vroom has committed to redefining the used car buying experience. Vroom partners with certified used vehicle dealers in 50 states to offer a wide selection of used cars for customers to choose from. Each vehicle sold through Vroom is inspected by ASE-certified technicians and comes with a 7-day return policy. As the largest e-commerce used car retailer, Vroom seeks to provide customers with a safe, secure, and convenient way to buy and sell used cars.

On top of the e-commerce platform, Vroom has introduced a mobile app that simplifies the process of searching, buying, and selling vehicles even further. Through the app, customers can browse hundreds of cars and filter their search by make and model, color, price, and more. The app also includes virtual video test drives, finance and payment options, and access to the customer service department.

In addition to the used car buying and selling experience, Vroom also offers its own financing solution. Through the Vroom Finance Center, customers can finance the purchase of their car online, and even proceed with a down payment, if necessary. Vroom also offers a wide range of trade-in options, where customers can receive a quote for their current car, and use it towards the purchase of a new vehicle.

Vroom also operates a professional transport service to make sure customer cars are delivered safely and quickly. Customers can choose from standard or expedited delivery and receive real-time updates on the progress of their vehicle. As of 2020, Vroom’s transport network covers more than 95% of the US population, ensuring customer cars get to their destination with the highest standard of care.

Vroom currently employs over 600 employees, including 80+ customer service agents, 90+ technicians and a team of data scientists. The company has raised $350 million in venture capital funding and has grown rapidly, expanding to over 50 states and 17 fulfillment centers across the country. Vroom’s goal is to create a more accessible and convenient used car buying experience, and they are constantly innovating and expanding their platforms to meet the needs of their customers.