PFSweb, Inc.

PFSweb, Inc. is a global provider of omni-channel commerce solutions. They offer a comprehensive suite of services, including order to cash, order fulfillment, contact center services, and iCA. PFSweb works with clients in a variety of industries, including fashion apparel and accessories, fragrance and beauty products, health, luxury goods, cosmetics, footwear, consumer packaged goods, housewares, coins and collectibles, jewelry, computer and office products, and more.

PFSweb was founded in 1999 and is headquartered in Allen, Texas. The company has offices in the United States, Belgium, Bulgaria, the United Kingdom, Canada, and India. They offer a range of services to help clients manage their online businesses. This includes order to cash services, which provide distributed order orchestration and payment processing, order fulfillment services, and contact center services.

The company also provides iCA, an application that enables agents to provide customer service functions such as placing orders, checking order status, facilitating returns, initiating upsell and cross sell, managing escalations, and gathering voice of the customer information.

PFSweb is committed to helping their clients succeed in today’s omni-channel world. They are focused on delivering innovative solutions and services that enable their clients to increase sales, reduce costs, and improve customer satisfaction. Their team of experienced professionals provides the expertise and support necessary to ensure their clients’ success.

PFSweb also offers a range of professional services, such as strategy and consulting, technology and integration, digital marketing, and analytics. These services are designed to help clients maximize their omni-channel commerce opportunities and provide the insights and support needed to ensure success.

PFSweb is an ISO 9001:2015 certified company and is a member of the Microsoft Partner Network. They are also a member of the Direct Selling Association and the Electronic Retailing Association. Additionally, they are a certified provider of PCI-DSS compliant payment processing solutions.