Marchex, Inc.

Marchex, Inc. is an analytics and solutions company that helps businesses connect, drive, measure, and convert callers into customers in the United States and Canada. Founded in 2003, the company is headquartered in Seattle, Washington and has offices in San Francisco, New York, Toronto, and London. Marchex offers a range of products and services to its customers, including Marchex Call Analytics, Marchex Call Analytics Conversation Edition, Text Analytics and Communications, Call Monitoring, and Marchex Marketing Edge.

Marchex Call Analytics platform provides actionable insights for enterprise, mid-sized, and small businesses, which depend on inbound phone calls to drive sales, appointments, and reservations. Marchex Call Analytics Conversation Edition enables businesses to understand customer conversations and take action to improve customer experience. Text Analytics and Communications solution enables sales, marketing, and operations teams in businesses to engage in two-way communications with field staff, prospects, and customers through text/SMS messages. Call Monitoring provides call recording services. Marchex Marketing Edge is an analytics solution for marketers in enterprise, mid-sized and small businesses.

Marchex Sales Engagement products include Marchex Engage, which combines Marchex artificial intelligence and machine learning with call monitoring and scoring services; Marchex Spotlight, a product for corporate and regional managers; Marchex Engage for Automotive; and Marchex Platform Services. Marchex Platform Services allows businesses to add Marchex conversation intelligence to their existing workflows and enabling them to decode what happens in their conversations with customers.

Marchex also offers a range of professional services, such as consulting services, managed services, integration services, and customer support services. The company is committed to helping its customers maximize their return on investment and drive business growth. It has a team of experts and professionals who work with customers to tailor solutions that meet their specific needs. Marchex also provides training and education services to its customers to ensure they are able to use its products and services effectively.