Avaya Holdings Corp.

Avaya Holdings Corp. is a global leader in digital communications products, solutions, and services. It operates in two main segments: Products & Solutions and Services. The Products & Solutions segment offers unified communications and collaboration (UCC) and contact center (CC) platforms, applications, and devices. Avaya OneCloud UCaaS solutions enable organizations to provide their workers with a single application for all-channel calling, messaging, meetings, and team collaboration with the same use as existing consumer apps. Avaya OneCloud CCaaS solutions allow customers to build a customized portfolio of applications driving customer engagement and customer value. Additionally, Avaya OneCloud CPaaS solutions combine the cloud with its communications platforms, enabling developers to integrate both UCC and CC communications capabilities directly into internal and customer-facing applications and workflows.

The Services segment provides global support services, enterprise cloud and managed services, and professional services. Avaya also offers business devices, such as IP-enabled handsets, multimedia devices, and conferencing systems. It sells directly through its sales force, as well as indirectly through its network of channel partners, including distributors, service providers, dealers, value-added resellers, system integrators, and business partners. The company has a strategic collaboration with RingCentral, Inc. to accelerate its transition to the cloud.

Avaya Holdings Corp. has a presence in over 145 countries and serves over 95% of the Fortune 500. It has over 11,000 employees and serves over 3 million customers worldwide. It has been recognized as a leader in the Gartner Magic Quadrant for Unified Communications and Contact Center Infrastructure for the tenth consecutive year. Avaya has also been named a leader in the Gartner Magic Quadrant for Meeting Solutions for the sixth consecutive year. Avaya has received numerous awards for its products, solutions, and services, including the 2020 Unified Communications Product of the Year Award from Internet Telephony Magazine.