Air France-KLM SA

Air France-KLM SA is a leading airline company providing passenger and cargo transportation services on scheduled flights to its customers in Metropolitan France, Benelux, rest of Europe, and around the world. It has grown significantly since its founding in 1919, operating a fleet of 332 aircraft as of December 31, 2021 and providing a range of services through its four segments, Network, Maintenance, Transavia, and Other.

The Network segment of Air France-KLM SA offers its customers passenger and cargo transportation on scheduled flights with convenient connections and competitive prices. This segment also provides airframe and engine maintenance services, including electronic, mechanical, pneumatic and hydraulic support, as well as other aircraft support services.

The Maintenance segment is responsible for the maintenance of aircraft and the supply of spare parts and components. This segment provides both scheduled line maintenance, which involves daily and non-routine tasks to maintain aircraft safety and reliability, and non-scheduled base maintenance, which involves more extensive, longer-term maintenance and repair of structural components.

The Transavia segment provides point-to-point flights to/from the Netherlands and France, connecting numerous airports and cities throughout Europe. This segment also offers customers low-cost flights, with the option to purchase additional services such as seat choice, priority boarding and additional baggage allowance.

Finally, the Other segment is engaged in the provision of several aerospace activities such as aircraft leasing, airport services and the operation of a loyalty program.

In addition to its four main segments, Air France-KLM SA also offers customers a wide range of customer-focused services such as online check-in, travel insurance and special promotions. The company has also established customer loyalty programs such as Air France KLM Royal Orchid Plus, Flying Blue and Elite, which provide customers with access to exclusive privileges, discounts, and rewards.

The company has achieved success from its customer-centric strategy, as evidenced by its strong financial performance over the last five years. During this period, Air France-KLM SA has generated total revenues of €41.5 billion, with a compound annual growth rate of 4.5%. The company has also seen its operating profit increase by 55.4% during the same period, with a compound annual growth rate of 9.6%.